TERMS & CONDITIONS
1.1 PAYMENT TYPES
Gormley & Gamble Limited accepts payment by all major credit and debit cards (including American Express), using both the iZettle (in store) and Stripe/BACs (online) payment methods. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses authorisation, we will not be liable for any delays or non-delivery. All UK payments are subject to 20% VAT.
All price quotations, including any relevant discounts, are provided at your one-on-one consultation and are valid for 10 working days, after which point a customer may be quoted a new and different price.
Once the garment is nearing completion, there may be extra charges applied if the customer changes their mind on certain elements. For example, if the customer requests a new lining or different buttons, or a different jacket length.
1.3 TAKING PAYMENT
On acceptance of your quotation, 100% payment (for all orders by the express method or under £5,000) or 50% payment (for orders over £5,000) will be taken by your chosen payment method. If you are absence from the store on acceptance of your quotation, you will be supplied with an invoice via email for immediate payment in full, either via Stripe (online), or by BACs.
1.4 ORDERING – 50% PAYMENT
If the 50% payment option was taken at the time of quotation, the balance is due 6 weeks later, or at your first fitting (whichever comes soonest). Payment will be taken (in store) at your first fitting or an invoice will be emailed to your contact email for immediate payment, either via Stripe (online), or by BACs. If a final payment becomes overdue, interest shall accrue on the balance at the rate of 2% weekly above HSBC Bank Plc's base rate.
1.5 ORDERS ARE SUBJECT TO ACCEPTANCE AND AVAILABILITY
Once we have accepted your order, you will receive a confirmation email to the email address provided during the checkout process. If you require a copy of your receipt, and/or invoice, or our terms and conditions, these can be requested by emailing firstname.lastname@example.org.'
1.6 STOCK AVAILABILITY
Once all the details associated with your order have been confirmed and submitted we will process your order. On the rare chance the chosen fabric is no longer in stock, we would ask you to either come in store to re-select or post you a selection of alternatives. Gormley & Gamble Limited is not responsible for fabrics going out of stock, as we work with small independent mills. We will of course do our utmost to always make sure the fabric is in stock.
Our standard turnaround is 6-8 weeks from the date that payment is received. Our workshop is closed for 10 days in August and in December and delivery times for these periods can be 8-10 weeks. Delivery time is our usual estimate but we can not guarantee it will be ready within that timeframe. If a client has a specific date in mind, we recommend leaving 10 weeks for minimal stress. Delays in payment directly affect delivery date. For customers using our Fit Finder process, please refer to additional turnaround considerations in our Fit Finder terms below.
1.8 EXPRESS TURNAROUND
We cannot 100% guarantee that express and super express timelines will be met. We will do absolutely everything within our power to meet deadlines but international supply chains are unpredictable. Refunds will be offered if final event dates are going to be missed with as much notice as possible.
1.9 OUT OF HOURS FITTINGS / HOME & OFFICE VISITS
This clause is relevant only to those customers who are arranging a face to face consultation - if you are following our Fit Finder process remotely, please refer to Fit Finder Terms below. Fittings are conducted at our Mayfair studio, between the hours of 10am and 6pm (Monday to Wednesday and Friday), and 10am to 8pm (Thursday) and you can book your appointment via our online booking system.
We understand that our clients are busy people, so if for any reason you are unable to find a date/time that suits you then please email email@example.com with your availability. If, on the rare occasion, we are unable to find a time that works for you then, if you are London based, we may be able to offer one complimentary home/office visit (depending on tailor availability). If further home/office visits are required, these will be liable to a call out fee of £50.00 per visit.
1.10 ALTERATIONS AND AFTERCARE
Alterations for bespoke services are complimentary for up to 6 weeks from the point that we notify you that your order is ready for a fitting. We’ll notify you of this by email, using the email address we have on record, and you should then book a second fitting via our website. Any alterations past this date will be charged to the client at cost price.
As our alterations are fulfilled by expert Savile Row craftsmen they are expensive: prices can range from £50 - £600; therefore, to take advantage of your complimentary alteration, we strongly suggest clients book in their second fitting as soon as possible. If you are having difficulty making your second fitting booking, or your circumstances are making it difficult to attend within the 6 week period referred to above, please notify our team on firstname.lastname@example.org and we will do our best to assist.
In the event that alteration charges apply, such as after the 6 week window, there is a menu of charges to view during the second fitting and your host can help you decide which ones would be the most beneficial.
In the event that the 2nd fitting is not booked within 6 weeks of the notification and you have not contacted us directly to make alternative arrangements, we will dispatch your items directly to you 8 weeks following the notification email referenced above.
Washing and aftercare instructions will be supplied with your garment(s) and Gormley & Gamble will not be liable for failure to follow our guidelines. Gormley & Gamble will not be responsible for general wear and tear to any garment(s), and is not liable to replace any damaged fabric caused after the garment(s) is in the clients possession.
Gift vouchers purchased as gifts are valid within two years. Gift vouchers cost £50.00 which is deducted from the order if the recipient chooses to cash in the voucher. Vouchers are non refundable.
Charity gift vouchers are valid only for 12 months. After which point Gormley & Gamble is happy to offer £50 off a first time order.
2. REFUNDS AND RETURNS FOR GARMENTS ORDERED VIA FACE TO FACE CONSULTATION
If you are using our Fit Finder process, please refer to Fit Finder Terms below, otherwise this clause 2 will apply. Unless otherwise stated, Gormley & Gamble Limited operates a strict no return, no refund policy, working on the basis that our tailors will make alterations to the fit and shape of a garment until the customer is satisfied. Please note that changes to the style of the garment will be charged (see below).
Should the customer wish to cancel their order, they have 24 hours to do so from initial payment. A 50% refund is available for up to 48 hours after an order has been placed. Refunds are not possible after 48 hours as a customer’s fabric will have already been purchased and cut.
Should a customer wish to make any style changes to their order (change of fabric, collar shape etc.,) these will be charged at the following rates:
Up to 24 hours: free
Up to 48 hours: £100
After 48 hours: £300
‘As the making of bespoke garment is a collaboration between tailor and customer, G&G asks for their customers’ patience and trust in the skill, dedication and craftsmanship of their tailors. Making a bespoke item of clothing is a process, with tweaks and alterations standard procedure. For this reason, G&G does not offer returns or refunds, but remains confident that every customer will leave their store 100% satisfied.’
2.1. RETENTION OF TITLE CLAUSE
Gormley & Gamble continue to own all goods supplied until the invoice is fully paid. This is still true even if the goods have already been delivered.
3. SHIPPING & DELIVERY
3.1 UNITED KINGDOM
All packages are sent by next-day delivery and typically take 1 to 2 days for delivery from the point of dispatch. Please note that next day shipping only applies to orders placed before 2pm from Monday to Thursday.
3.2 EUROPEAN UNION
Orders are sent by courier from our UK distribution centre and typically take 3 to 5 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. All orders are not subject to UK VAT (sales tax), but are subject to local import duties.
3.3 REST OF THE WORLD
Orders are sent by courier and typically take 5 to 10 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. You will NOT be charged UK VAT (sales tax), but you will be liable for any local import duties.
4. DATA PROTECTION
5. SALES RESTRICTIONS
Gormley & Gamble Limited reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals.
The Site and all text, graphics, button icons, images, audio and video clips, the Gormley & Gamble logo, Gormley & Gamble registered trademarks and software (collectively, "Content"), belongs exclusively to Gormley & Gamble, or its affiliates. The collection, arrangement, ‘look and feel’ and assembly of all Content on this Site (the Arrangement) belongs exclusively to Gormley and Gamble or its affiliates. All software, data and information used on this Site (the "Software") is the property of Gormley and Gamble, its affiliates or its Software suppliers. The Content, the Arrangement and the Software are all protected by UK and international copyright laws. Our logos, slogans, trade names or words are registered trademarks or service marks of Gormley & Gamble, its affiliates, suppliers, or third parties. For the avoidance of doubt, our registered trademarks include, amongst others, the term "Savile Row for Women". The use of this or any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in promotional or public activity - including meta tags - without prior explicit consent.
7. COMMENTS AND FEEDBACK
Any comments or complaints should be directed to 020 3411 0310 or email@example.com. We take all customer comments and complaints very seriously and will be swift in our response.
8. At the point of placing/confirming/commissioning the order, these terms and conditions are considered agreed to by both parties. There will be no signed contract.
This Site is operated by Gormley & Gamble Limited.
Company registration number: 09265932
Gormley & Gamble Limited
Allbright, 24-26 Maddox Street
FIT-FINDER TERMS & CONDITIONS
REFUNDS AND RETURNS FOR GARMENTS ORDERED VIA OUR FIT FINDER PROCESS
Please be aware that, as with all Gormley and Gamble garments, products ordered via our Fit Finder process are 100% individually tailored and handcrafted just for you, and therefore we do not offer refunds once the production process has started. Please see below for further information on when the production process starts. This is standard practice for customised products, as we will have incurred the costs of purchasing fabrics and using skilled tailors but there is no resale value.
You are entitled to a full refund during the Pre-Production stage of our Fit Finder process. Pre-Production stage starts when you first submit your order for the garment you would like us to make after we have received the personal fit and preference data you will provide by using Fit Finder at home. By completing the Fit Finder process - which means confirming that you have achieved a fit you are happy with and submitting your answers to the questions we will ask you in the interfaces provided - you have committed to proceeding with your order, at which point we are no longer able to provide refunds.
CONDITIONS FOR REFUNDS
3.1 Even where other conditions for eligibility are met, in no case will Gormley and Gamble issue any refund whether full or partial until the Fit Finder garment we sent to you has been returned to us using the return envelopes provided. This will be determined by our courrier confirming drop-off at the designated company address (we will provide labels) and not determined by the customer.
3.2 The Fit Finder garments must be returned undamaged, with no visible wear or tear, no changes or alterations made by the customer and returned in the original suit bag we provided.
3.3 Out Fit Finder garments are patented and highly specialised meaning they are of great value to us and therefore, in the event that you do not complete the Fit Finder process and therefore never enter the production stage, we reserve the right to retain the full amount you paid for your order indefinitely until such time as the Fit Finder garment has been returned to us as set out in 3.1 and 3.2 above.
If you are eligible for a refund and would like a refund - for example, if you are not happy with the fit achieved using the Fit Finder process, you should:
- tell us that you are not happy to proceed (using the Fit Finder processes provided)
- return your Fit Finder garment using the packaging and information provided.
- contact us on firstname.lastname@example.org to request a refund
Refunds will only be made to the card used to pay for your original order and can take 3 - 7 business days to process depending on your card provider.
Our standard turnaround times - as referenced in our main Terms - apply from the point at which you have completed the Fit Finder process, submitted your fit and preference data to us and returned your Fit Finder product, we therefore encourage customers to complete the Fit Finder process and return their Fit Finder as soon as possible.
1.1 References to we, us or our means Gormley and Gamble Ltd, a limited company registered in England and Wales, company number 09265932, whose registered office is Allbright Mayfair, 24-26 Maddox St, London W1S 1PP
1.2 References to you or your means the person accessing and using the Website (as defined below).
1.3 References to the Website means the website found at www.gormleyandgamble.com; and
1.4 Personal information is information that is about you and which identifies you.
2. WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?
2.1 We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.
3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?
We collect data from you either when you are a prospective customer (e.g. filling in any quizzes or consultation bookings online) or once you become a customer.
3.1 The personal information we collect includes:
In order to fulfill your order and any future customer service requests, we need to know certain personal data collected at the time of order. The information we hold will consist of but not be limited to the following: title; name; address; mailing preference flags such as ‘do not mail’; products purchased from us in the past (including size and measurement and sizing preference related data captured by one of our consultants and/or submitted by you via our ‘self-fit’ procedures, as well as cost); telephone number, if offered to us (this will only be used for matters relating to your booking or order); email address; and where we believe you heard about us from. All customers are presumed to be over 18 years of age, it’s only then that you can legally enter a contract.
3.2 Marketing preferences and website activities
This information may be provided:
(a) In the course of communications between you and us (including by phone, face to face consultations, email, and website site tracking).
(b) via our social media pages, other social media content, tools and applications.
We collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products or swatches, or otherwise contacting us. We also receive personal data from third parties or other sources.
We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.
4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?
4.1 Your personal information may be used by us, our employees, service providers, subcontractors or manufacturers and disclosed to selected third parties for the following purposes:
4.2 Data processing. We work with a number of trusted suppliers, agencies and businesses in order to provide you with the highest quality products and services you expect from us e.g. delivery companies, our third party logistics and manufacturing partners and product technicians amongst others. Some of the categories of third parties with whom we share your data are:
Business partners, suppliers and subcontractors for the performance of any contract we enter into with you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you;
Analytics and search engine providers that assist us in the improvement and optimisation of our sites;
If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing preference service (MPS). For more information please visit their website www.mpsonline.org.co.uk
4.4 We may also disclose your personal information to other third parties, for example:
4.4.1 In the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
4.4.2 If we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and
4.4.3 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us) This may include exchanging information with other companies and organisations for the purposes of fraud protection.
TYPE OF THIRD PARTY
Our service providers
Our business partners, suppliers and subcontractors for the performance of any contract we enter into with you (for example: payment services provider, printing, production, manufacturing, alterations or repairs and shipping of sold items, advertising service providers etc.
Our professional advisers
Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.
Government authorities and third parties involved in court action
External agencies and organisations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.
5. WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?
5.1 For customers living within the UK or the European Economic Area (EEA) your personal information will only be processed within the UK and EEA.
5.2 If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.
5.3 For customers living in the US your personal information may be processed within the US and also within the UK and EEA.
5.4 For further information as to the safeguards we implement, please contact our Data officer on email@example.com or in writing to The Data Officer, Gormley and Gamble Ltd, Allbright Club, 24-26 Maddox St, London W1S 1PP
6. HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION
6.1 We will keep it until you inform us otherwise.
6.2 Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.
7. YOUR RIGHTS
7.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.
8. Under data protection law, it is considered a legitimate business interest for use to use our customers’ details for direct marketing, you can unsubscribe at anytime by emailing us at firstname.lastname@example.org or in writing to The Data Officer, Gormley and Gamble Ltd, Allbright Club, 24-26 Maddox St, London W1S 1PP
8.1 You can exercise these rights using the contacting email@example.com
Right of access to your personal information
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to data portability
You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.
Right to object to decision which is based solely on automated processing
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.
Right to withdraw consent
You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
Right to complain to the relevant data protection authority
You have the right to complain to the relevant data protection authority, which is in the case of us, the Information Commissioner's Office (ICO), where you think we have not used your personal information in accordance with data protection law. The ICO's contact details are:
Information Commissioner's Office
9. THIRD PARTY LINKS
9.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
1.1 Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.
1.2 In this cookies policy references to:
1.2.1 References to we, us or our means Gormley and Gamble, a limited company registered in England and Wales, company number 09265932, whose registered office is Allbright Mayfair, 24-26 Maddox St, London W1S 1PP
1.2.2 You mean the person accessing and using the Website (as defined below); and
1.2.3 Website means www.gormleyandgamble.com
2. INFORMATION ON THE COOKIES THAT WE USE
We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website.
3. OTHER TECHNOLOGIES
3.1 Certain pages on the Website and our emails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:
3.1.1 customise communications that we send to you and content provided to you on our Website;
3.1.2 collect usage statistics on the use of the Website and our emails; and
3.1.3 collect statistics regarding the way you use our website and interact with emails that we sent to you.
4. HOW TO MANAGE YOUR CONSENT PREFERENCES
4.1 You can configure the categories of optional cookies by clicking on the cookie settings button.
4.2 You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.
4.3 However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.
This Cookies Policy was last updated on 12th January 2022.