TERMS & CONDITIONS
1.1 PAYMENT TYPES
Gormley & Gamble Limited accepts payment by all major credit and debit cards (including American Express), using both the iZettle (in store) and Stripe/BACs (online) payment methods. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses authorisation, we will not be liable for any delays or non-delivery. All UK payments are subject to 20% VAT.
All price quotations, including any relevant discounts, are provided at your one-on-one consultation and are valid for 10 working days, after which point a customer may be quoted a new and different price.
Once the garment is nearing completion, there may be extra charges applied if the customer changes their mind on certain elements. For example, a new lining or different buttons are considered changing the design. The only 'fit alteration' we charge for is a client changing their mind on the length of a jacket as it is an expensive alteration. This is usually between £50 - £100 but is £150 if the jacket is top-stitched.
1.3 TAKING PAYMENT
On acceptance of your quotation, 100% payment (for all orders by the express method or under £2,000) or 50% payment (for orders over £2,000) will be taken by your chosen payment method. If you are absence from the store on acceptance of your quotation, you will be supplied with an invoice via email for immediate payment in full, either via Stripe (online), or by BACs.
1.4 ORDERING – 50% PAYMENT
If the 50% payment option was taken at the time of quotation, the balance is due 6 weeks later, or at your first fitting (whichever comes soonest). Payment will be taken via iZettle (in store) at your first fitting or an invoice will be emailed to your contact email for immediate payment, either via Stripe (online), or by BACs. If a final payment becomes overdue, interest shall accrue on the balance at the rate of 2% weekly above HSBC Bank Plc's base rate.
1.5 ORDERS ARE SUBJECT TO ACCEPTANCE AND AVAILABILITY
Once we have accepted your order, you will receive a confirmation email to the email address provided during the checkout process. If you require a copy of your receipt, and/or invoice, or our terms and conditions, these can be requested by emailing firstname.lastname@example.org.'
1.6 STOCK AVAILABILITY
Once all the details associated with your order have been confirmed and submitted we will process your order. On the rare chance the chosen fabric is no longer in stock, we would ask you to either come in store to re-select or post you a selection of alternatives. Gormley & Gamble Limited is not responsible for fabrics going out of stock, as we work with such small mills. We will of course do our utmost to always make sure the fabric is in store.
Our standard turnaround is 6-8 weeks from the date that payment is received. Delivery time is our usual estimate but we can not guarantee it will be ready within that timeframe. Delays in payment directly affect delivery date.
1.8 EXPRESS TURNAROUND
We absolutely cannot 100% guarantee that express and super express timelines will be met. Sadly as we work with mills from all over the UK and Italy, we cannot promise the fabric gets to us on time which can delay the entire process. We will do our absolute best to get it done in the timeframe, but no discounts or refunds will be applied to the express service or the entire cost of good sold. Express orders are placed at your own risk and Gormley & Gamble is not liable for any costs incurred as a result of any delay.
1.9 OUT OF HOURS FITTINGS / HOME & OFFICE VISITS
Fittings are conducted at our Savile Row store, between the hours of 10am and 6pm (Monday to Wednesday and Friday), and 10am to 8pm (Thursday) and you can book your appointment via our online booking system.
We understand that our clients are busy people, so if for any reason you are unable to find a date/time that suits you then please email email@example.com with your availability. If, on the rare occasion, we are unable to find a time that works for you then, if you are London based, we may be able to offer one complimentary home/office visit (depending on tailor availability). If further home/office visits are required, these will be liable to a call out fee of £50.00 per visit.
1.10 ALTERATIONS AND AFTERCARE
Alterations are complimentary for up to 3 months post consultation. Any changes past this date will be charged to the client at a basic cost rate. If the client would like to change the style, a flat fee will be charged - the cost for this can range from £10 to £400, and will be confirmed and agreed, by email, post fitting.
Washing and aftercare instructions will be supplied with your garment(s) and Gormley & Gamble will not be liable for failure to follow our guidelines. Gormley & Gamble will not be responsible for general wear and tear to any garment(s), and is not liable to replace any damaged fabric caused after the garment(s) is in the clients possession.
Gift vouchers purchased as gifts are valid within two years. Gift vouchers cost £50.00 which is deducted from the order if the recipient chooses to cash in the voucher. Vouchers are non refundable.
Charity gift vouchers are valid only for 12 months. After which point Gormley & Gamble is happy to offer £50 off a first time order.
2. REFUNDS AND RETURNS
Unless otherwise stated, Gormley & Gamble Limited operates a strict no return, no refund policy, working on the basis that our tailors will make alterations to the fit and shape of a garment until the customer is satisfied. Please note that changes to the style of the garment will be charged (see below).
Should the customer wish to cancel their order, they have 24 hours to do so from initial payment. A 50% refund is available for up to 48 hours after an order has been placed. Refunds are not possible after 48 hours as a customer’s fabric will have already been purchased and cut.
Should a customer wish to make any style changes to their order (change of fabric, collar shape etc.,) these will be charged at the following rates:
Up to 24 hours: free
Up to 48 hours: £100
After 48 hours: £300
2.1. RETENTION OF TITLE CLAUSE
Gormley & Gamble continue to own all goods supplied until the invoice is fully paid. This is still true even if the goods have already been delivered. Gormley & Gamble can enter the customer’s premises to recover them once payment is overdue.
3. SHIPPING & DELIVERY
All packages are sent by motorbike courier in London and take typically 1-2 hours for delivery from the point of dispatch.
3.2 UNITED KINGDOM
All packages are sent by next-day delivery and typically take 1 to 2 days for delivery from the point of dispatch. Please note that next day shipping only applies to orders placed before 2pm from Monday to Thursday.
3.3 EUROPEAN UNION
Orders are sent by courier from our UK distribution centre and typically take 3 to 5 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. All orders are subject to UK VAT (sales tax), but are not subject to local import duties.
3.4 REST OF THE WORLD
Orders are sent by courier and typically take 5 to 10 days for delivery, from the point of dispatch. You will receive full courier tracking details once the order has been dispatched. You will NOT be charged UK VAT (sales tax), but you will be liable for any local import duties.
4. DATA PROTECTION
We do not share any data collected via our website with any 3rd party partners unless obviously specified. If you would like information on how we use the data we hold on you please email firstname.lastname@example.org
Gormley & Gamble data protection license number: A8172232
5. SALES RESTRICTIONS
Gormley & Gamble Limited reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals.
6. COMMENTS AND FEEDBACK
Any comments or complaints should be directed to +44 (0)20 3771 9540 or email@example.com. We take all customer comments and complaints very seriously and will be swift in our response.
‘As the making of bespoke garment is a collaboration between tailor and customer, G&G asks for their customers’ patience and trust in the skill, dedication and craftsmanship of their tailors. Making a bespoke item of clothing is a process, with tweaks and alterations standard procedure. For this reason, G&G does not offer returns or refunds, but remains confident that every customer will leave their store 100% satisfied.’
7. At the point of placing/confirming/commissioning the order, these terms and conditions are considered agreed to by both parties. There will be no signed contract.
This Site is operated by Gormley & Gamble Limited.
Company registration number: 06568212
Gormley & Gamble Limited
13 Savile Row